Official campaign summaries
Campaign 23V854000 · reported Dec 15, 2023
Mercedes-Benz USA, LLC · Component: STRUCTURE:BODY:ROOF AND PILLARS · Open this campaign at NHTSA
Summary — NHTSA text, quoted verbatim
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014-2020 C-Class, CLA, GLA, S-Class, GLC, and GLE vehicles. Please refer to MBUSA's recall report for specific vehicle details. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair, allowing the front panel to detach from the vehicle.
Consequence — NHTSA text, quoted verbatim
A detached roof panel can become a road hazard, increasing the risk of a crash.
Remedy — NHTSA text, quoted verbatim
Dealers will replace the front panel, free of charge. Owner notification letters were mailed on August 2, 2024. Owner notification letters will be mailed in phases, on, March 22,2024, and August 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of NHTSA recall number 21V-197.
Campaign 22V365000 · reported May 20, 2022
Mercedes-Benz USA, LLC · Component: ELECTRICAL SYSTEM:SOFTWARE · Open this campaign at NHTSA
Summary — NHTSA text, quoted verbatim
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Consequence — NHTSA text, quoted verbatim
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy — NHTSA text, quoted verbatim
The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.
Campaign 21V509000 · reported Jul 2, 2021
Mercedes-Benz USA, LLC · Component: EXTERIOR LIGHTING:HEADLIGHTS · Open this campaign at NHTSA
Summary — NHTSA text, quoted verbatim
Mercedes-Benz LLC (MBUSA) is recalling certain 2018-2020 C300, 2019-2020 A220, AMG C43, AMG C63, 2020 GLE580, GLB250, 2020-2021 GLE450, GLE350, 2021 AMG GLE63, and AMG GLE53 vehicles. The LED headlights may have been incorrectly adjusted during a vehicle repair. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Consequence — NHTSA text, quoted verbatim
Incorrectly adjusted headlights may reduce visibility, increasing the risk of a crash.
Remedy — NHTSA text, quoted verbatim
Dealers will replace the LED headlights, free of charge. Interim letters notifying owners of the safety risk were mailed August 13, 2021. A second notice will be sent once the remedy is available. Owner notification letters were mailed January 2022. Owners may contact MBUSA customer service at 1-800-367-6372.
Campaign 21V197000 · reported Mar 19, 2021
Mercedes-Benz USA, LLC · Component: STRUCTURE:BODY:ROOF AND PILLARS · Open this campaign at NHTSA
Summary — NHTSA text, quoted verbatim
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoramic sunroof. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair.
Consequence — NHTSA text, quoted verbatim
The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.
Remedy — NHTSA text, quoted verbatim
Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on September 3, 2021 and October 26, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
Campaign 21V072000 · reported Feb 12, 2021
Mercedes-Benz USA, LLC · Component: COMMUNICATION · Open this campaign at NHTSA
Summary — NHTSA text, quoted verbatim
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.
Consequence — NHTSA text, quoted verbatim
A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy — NHTSA text, quoted verbatim
MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030005.
Campaign 21V058000 · reported Feb 5, 2021
Mercedes-Benz USA, LLC · Component: ELECTRICAL SYSTEM:SOFTWARE · Open this campaign at NHTSA
Summary — NHTSA text, quoted verbatim
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence — NHTSA text, quoted verbatim
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy — NHTSA text, quoted verbatim
MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.
Campaign 21V032000 · reported Jan 29, 2021
Mercedes-Benz USA, LLC · Component: SEAT BELTS:FRONT:RETRACTOR · Open this campaign at NHTSA
Summary — NHTSA text, quoted verbatim
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2021 C300, 2017-2020 AMG C43, and AMG C63 vehicles. The front seat belts might not fully retract to their stowed position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Consequence — NHTSA text, quoted verbatim
If the seat belt does not fully retract, the occupant may find the operation of the seat belt inconvenient and not wear it, increasing the risk of injury in the event of a crash.
Remedy — NHTSA text, quoted verbatim
MBUSA will notify owners, and dealers will check the retraction function of the front seat belts and adjust the damping foam within the B-pillars, as necessary, free of charge. The recall began February 26, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021020010.
Campaign 19V586000 · reported Aug 9, 2019
Mercedes-Benz USA, LLC. · Component: ELECTRICAL SYSTEM:12V/24V/48V BATTERY · Open this campaign at NHTSA
Summary — NHTSA text, quoted verbatim
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2018-2019 C300, C300 4MATIC, and C43 AMG 4MATIC vehicles. The mounting bracket for the 12-volt battery may not be secured. This may allow the battery to shift, possibly disconnecting the terminals in the event of a crash.
Consequence — NHTSA text, quoted verbatim
Loss of power from the battery can impair post-crash functions, such as communicating with emergency services and activating hazard lights. The battery may also detach and become a road hazard. Either of these scenarios can increase the risk of injury.
Remedy — NHTSA text, quoted verbatim
MBUSA will notify owners, and dealers will replace the battery mounting bracket, free of charge. The recall began October 18, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019090010.
Showing NHTSA's text for the 8 most recent of 18 campaigns. All 18 are in the table above; read any of them in full at NHTSA.
Frequently asked questions
How many safety recalls does the 2018 Mercedes-Benz C 300 have?
NHTSA's recall data lists 18 recall campaigns for the 2018 Mercedes-Benz C 300. The most recent was reported on Dec 15, 2023 (campaign 23V854000); the earliest listed was reported on Oct 6, 2017 (campaign 17V627000). The full list with NHTSA's own summaries is on this page.
What was the most recent recall for the 2018 Mercedes-Benz C 300?
Campaign 23V854000, reported to NHTSA on Dec 15, 2023 by Mercedes-Benz USA, LLC, component: STRUCTURE:BODY:ROOF AND PILLARS. NHTSA's summary, consequence and remedy text for it is quoted unchanged on this page.
Does this list tell me whether my 2018 Mercedes-Benz C 300 has an open recall?
No. This page lists recall campaigns by make, model and model year only. Whether a specific vehicle is affected, and whether its repair has been done, depends on its VIN. Enter your 17-character VIN in the official lookup at nhtsa.gov/recalls.
Which parts of the 2018 Mercedes-Benz C 300 are named in its recalls?
The component areas in NHTSA's data are: Electrical System (4 campaigns); Structure (3 campaigns); Exterior Lighting (2 campaigns); Seats (2 campaigns); Steering (2 campaigns); Air Bags (2 campaigns); Communication (1 campaign); Seat Belts (1 campaign); Visibility (1 campaign).
Where does the information on this page come from?
From the public NHTSA recalls API (api.nhtsa.gov), which publishes the manufacturers' recall reports. Summary, consequence and remedy texts are shown exactly as NHTSA provides them; counts and groupings are calculated by this page and explained under Extended data.